Privacy Policy

1. Who we are

Nick's Airport Transfers & Long Distance Travel is a Canterbury-based private hire business.

For information relating to this Privacy Policy, please contact:

Nick's Airport Transfers & Long Distance Travel

Canterbury, Kent, United Kingdom

Email: nicksairports@gmail.com

Telephone: 01227 678148

We are responsible for deciding how personal information is used in the operation of our business.

2. Information we collect

When you request a quotation or arrange transport, we may collect:

• Your name and contact details
• Telephone number and email address
• Collection and destination addresses
• Journey dates and times
• Flight numbers and travel information
• Passenger numbers and luggage details
• Additional booking requirements
• Communications relating to your enquiry or confirmed journey
• Payment and transaction records, where applicable

Website hosting and security systems may also process limited technical information such as IP addresses, browser information and access logs.

We may receive booking information directly from you or from another person arranging travel on your behalf.

3. How we use your information

Personal information may be used to:

• Respond to enquiries and provide quotations
• Arrange and confirm bookings
• Communicate about collection times and journey arrangements
• Make reasonable adjustments to bookings when requested
• Maintain payment and accounting records
• Handle complaints, questions or customer service issues
• Meet relevant legal and regulatory requirements

We aim to use information only for legitimate business purposes connected with the services we provide.

4. Our lawful basis

Under UK data protection law, we must have a lawful reason to use personal information.

Depending on the circumstances, these may include:

• Contract: To provide a quotation, take steps requested before booking or fulfil a confirmed transport booking.
• Legal obligation: To maintain records or process information where required by law.
• Legitimate interests: To manage genuine customer enquiries, protect the business and maintain appropriate administrative records, where those interests are not overridden by your rights.
• Consent: Where consent is required, such as for certain optional website technologies or marketing communications.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully.

5. Sharing information

Personal information may need to be shared with trusted service providers involved in delivering or supporting our services, where applicable.

These may include authorised drivers, website hosting services, communication providers, payment processors or accounting providers.

We may also disclose information when legally required to do so.

Any information shared should be limited to what is reasonably necessary for the relevant purpose.

6. How long information is kept

Personal information should only be retained for as long as it is necessary for the purpose for which it was collected.

Booking and financial records may be retained for applicable accounting, tax, licensing or other legal requirements.

The appropriate retention period depends on the type of information, its purpose and any applicable legal obligations.

When information is no longer required, it should be securely deleted or disposed of.

7. Information security

We aim to take reasonable organisational and technical precautions to protect personal information against unauthorised access, loss, misuse or disclosure.

Information may be stored through business email accounts, booking records, communications platforms and other systems used to administer journeys.

No internet-based service can guarantee absolute security. Customers should avoid sending unnecessary sensitive information through general enquiries.

8. Website cookies

Our website may use cookies or similar technologies to support website operation, security and functionality.

Depending on the website tools enabled, additional technologies may be used for performance measurement or analytics.

Where legally required, consent must be obtained before optional cookies or similar technologies are used.

You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

9. External websites and services

Our website may provide links to external services such as WhatsApp, Facebook and Instagram.

When you choose to use those services, their own privacy policies and terms may apply.

Some technology or communication providers may process information outside the United Kingdom. Where international transfers of personal data occur, the applicable data protection requirements and safeguards must be considered.

10. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of information in certain circumstances
• Request restrictions on how information is used
• Object to certain types of processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent

These rights are subject to applicable legal conditions and exceptions.

You also have the right to object to processing based on legitimate interests. You may object at any time to the use of your personal information for direct marketing.

To make a privacy-related request, contact nicksairports@gmail.com .

11. Questions and complaints

If you have concerns about how your personal information has been handled, please contact us first so we can review the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: www.ico.org.uk

12. Changes to this policy

We may update this Privacy Policy when our business practices, website features or legal obligations change.

The latest version will be published on this page, with its revision date shown at the top.